TERMS AND CONDITIONS (a summary)

Conditions of Sale

1. All products supplied will be at our standard list price plus VAT where applicable.
2. We reserve the right to alter prices without notification.
3. Payment for non-credit accounts is required on delivery and must be made prior to or upon delivery, unless otherwise agreed (see Payment Terms below).
4. No products are supplied on a sale or return basis.
5. All goods are offered subject to availability; please check with your local Consort office.

Pricing

1. Pricing of products is as stated in the current brochures and on the consortfrozenfoods.co.uk website.
2. All prices are exclusive of VAT and shipping costs unless otherwise stated.
3. Consort retains the right to revise prices at any time with reasonable notice.

Payment Terms

1. Credit terms will only be provided upon completion of a credit account application and are subject to credit and trade references. All orders placed prior to approval of a credit account need to be made prior to or upon delivery either by bank transfer, card payment, or cash.
2. All monthly credit accounts will receive a statement by email or post immediately following the end of the month. All credit accounts must be settled within 20 days from the end of the month in which the invoice was raised.
3. If payment is not made in accordance with your agreed payment terms, the Company reserves the right to charge statutory interest on the overdue balances for the period from the date on which payment became due until the date on which payment is made, including any period after the date of any judgment or decree against the Customer.
4. The Company provides Direct Debit payment options for customers with a credit account. Payments are collected on or shortly after the 20th of each month. It is the Customer’s responsibility to ensure sufficient funds are available for the scheduled payment. In the event of a failed Direct Debit, the Company reserves the right to apply a failed payment fee. Any amendments or cancellations to Direct Debit arrangements must be communicated in advance to avoid payment disruptions. By opting for Direct Debit, the Customer agrees to these terms and conditions.
5. The Company reserves the right to withhold any orders where the Customer’s account is outside the agreed payment terms.
6. Consort Frozen Foods Ltd reserves the right, in its absolute discretion, to refuse to grant credit.

Cash and Coins Policy

1. Cash is accepted for non-credit transactions.
2. Coin payments are limited to a maximum of 5 coin bags per payment.

Delivery

1. Deliveries of products to the Customer shall be in accordance with the Company’s delivery schedule. The Company shall not be liable for any loss or damage arising from a delay or failure to deliver by a particular date or time unless otherwise agreed between the Company and the Customer, or arising from any cause beyond the Company’s control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions. Time for delivery shall not be of the essence.
2. Delivery of products shall be made by the Company to a reasonably accessible location at the Customer’s premises, or as otherwise agreed between the parties (“the Delivery Location”). The Customer shall allow the Company access to such premises and shall use best endeavours to ensure that a responsible person is present to take delivery of the products and sign for them. If such a person is not present at the time of delivery, the Customer hereby consents to the Company not leaving the products at the Delivery Location.
3. The Customer is responsible for providing accurate delivery information and ensuring the availability of personnel to receive the products.
4. Risk of loss or damage to the products passes to the Customer upon delivery.

Acceptance and Claims Procedure

1. The Customer must check that the quantity and specifications of products delivered upon receipt correspond with the order placed, before signing for the delivery.
2. Consort reserves the right to accept or reject any order at our discretion.
3. Claims in respect of short deliveries or damage to products reasonably visible on inspection must be made to the Company within 24 hours of the time of the delivery which gives rise to the claim. The Customer must retain damaged products for inspection and collection. Credit will only be granted by the Company if the provisions of this Condition are complied with.

Warranties

1. The Company warrants that all Food Products shall comply with the Food Safety Act 1990 and all relevant UK legislation in force at the time of delivery. The Company warrants that all Non-Food Products shall comply with all relevant UK legislation in force at the time of delivery.
2. The Company gives no warranties in respect of the Equipment. The Company will, to the extent that it is able, make available to the Customer the benefit of any warranties or guarantees relating to the Equipment obtained from the manufacturer thereof.
3. The Customer shall ensure that no Food it purchases from the Company is sold (or otherwise distributed) after any “best-before” or “use-by” dates included on the products or their packaging. To the extent any Food is sold (or otherwise distributed) by the Customer after any such date, it shall be at the Customer’s sole risk, and the Customer shall compensate and hold the Company harmless against any losses, claims, expenses, or damages it incurs howsoever relating to the same.

Errors/Omissions

Every effort has been made to ensure the accuracy price lists; however, mistakes may occur. No liability is accepted by the Company for changes or errors.

Data Protection

Customers purchasing products from Consort Frozen Foods Ltd should note that by placing orders they will be taken to have authorised Consort Frozen Foods Ltd to use data provided to them by such retail outlets or customers in the course of trading with Consort Frozen Foods Ltd and in accordance with trading terms or payment arrangements: to advise retail outlets or customers of product offers, to offer this information to other reputable companies, organisations or persons who wish to offer the products of such reputable persons or the promotions or services of Consort Frozen Foods Ltd to such retail outlets or customers. If retail outlets or customers do not wish Consort Frozen Foods Ltd to use their details or data in this way, they may notify Consort Frozen Foods Ltd in writing to: Consort Frozen Foods Ltd, Consort Way, Burgess Hill, West Sussex, RH15 9TJ.

For a full list of our Terms & Conditions please email info@consortfrozenfoods.co.uk or call 01444 870111