Soft ice cream mix typically contains milk, cream, sugar, stabilisers, and emulsifiers. Always refer to the specific product label for detailed ingredient information, as formulations may vary.

Yes! Many operators add flavourings to create custom soft serve options. Ensure that any added flavouring is specifically designed for soft serve use to prevent clogging the machine.

Unused, thawed, or past-its-use-by-date soft mix should be disposed of according to local food safety regulations. Do not refreeze or reuse any mix that has already been thawed.

Signs of spoilage include a sour smell, discolouration, or a change in texture. If in doubt, discard the mix to ensure food safety.

It usually takes around 10-15 minutes for Soft Mix to reach the optimal serving consistency, but this can vary by machine model.

Non-dairy options are available and work similarly to dairy-based mixes. However, consult your machine’s manual to ensure compatibility with alternative mixes.

Icy or grainy texture may be due to incorrect storage, too much overrun, or an issue with the machine. Ensure proper storage and overrun settings.

• The shelf life of Soft Mix from the time of manufacture is approximately 11 months.
• Suppliers strongly recommend not freezing Soft Mix.
• While freezing is unlikely to significantly affect the product, it can cause the packaging to become swollen when defrosted. This means that the packs may not be completely sealed as intended during manufacturing, increasing the risk of bacterial contamination.
• Importantly, freezing will not extend the overall life of the product.
• If the mix has been accidentally frozen, thaw it slowly in a refrigerator and inspect the packaging. Do not use the mix if there are any signs of swelling or compromised packaging.

Store unopened Soft Mix in a cool, dry place at a temperature between 2°C and 5°C to ensure freshness.

Some Soft Mix machines, such as those from Carpigiani or Taylor, have a heat treatment function during the cleaning process.

• This heat treatment effectively kills bacteria, allowing the mix to last for up to 2 weeks in the machine.
• However, this extended lifespan does not apply to machines from other manufacturers.
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Follow your machine’s cleaning protocol. This typically involves a daily rinse cycle and a full sanitisation every 3 to 7 days.

No, Soft Mix is not suitable for slush machines. It is designed specifically for soft serve machines due to its texture and consistency.