Consort Frozen Foods Ltd – Privacy Policy (October 2025)
Consort Frozen Foods (CFF) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when interacting with us including when you visit our website and tell you about your privacy rights and how the law protects you.
1. Introduction
Consort Frozen Foods Ltd (“we”, “us”, “our” or “CFF”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us — whether you’re a customer, supplier, website visitor, or other business contact.
It also tells you about your privacy rights and how the law protects you.
2. Who We Are
Legal entity: Consort Frozen Foods Ltd
Registered address: Consort Way, Burgess Hill, West Sussex RH15 9TJ
Email: sales@consortfrozenfoods.co.uk
Telephone: 01444 870111
Consort Frozen Foods Ltd is the data controller responsible for your personal data.
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us using the details above.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection (www.ico.org.uk). However, we would appreciate the opportunity to resolve any concerns directly first.
3. The Data We Collect
We may collect, use, store, and transfer different types of personal data, including:
- Identity Data: name, title, and contact name for business accounts
- Contact Data: business name, delivery/billing addresses, email addresses, and telephone/mobile numbers
- Financial Data: bank account details or card information (processed via secure payment partners)
- Transaction Data: details about products and services you buy from us
- Technical Data: IP address, login data, browser type/version, device information, and website usage patterns
- Profile Data: orders, preferences, feedback, and survey responses
- Marketing & Communications Data: preferences in receiving marketing from us or third parties, and your communication choices
We may also collect aggregated data (statistical information that cannot identify you personally).
We do not collect any special category data (such as health, ethnicity, or political opinions), nor do we knowingly collect data about children.
4. How We Collect Your Data
We collect personal data in the following ways:
- Direct interactions: When you contact us by phone, email, WhatsApp, social media, or in person.
- Website forms: When you fill in contact, enquiry, or registration forms.
- Telesales or account management: When you place or discuss orders.
- Automated technologies: Through cookies and analytics tools when you use our website or HubSpot pages.
- Third-party sources: Such as Companies House, social media, or publicly available business directories.
5. How We Use Your Data
We will only use your personal data when the law allows us to.
Most commonly, we use your data to:
- Process and deliver your orders
- Communicate about your account or enquiries
- Send updates about products, pricing, or service changes
- Improve our products and services
- Manage our relationship with you
- Comply with legal or tax obligations
6. Marketing Communications
We may use your contact details to send marketing messages about our products, offers, and services.
- For business contacts (B2B) such as shops or wholesalers, we may rely on our legitimate business interest to send relevant updates. You can opt out at any time.
- For individuals or sole traders (B2C), we will only send marketing messages where you have provided your explicit consent.
You can opt out or withdraw consent at any time by:
- Clicking “unsubscribe” in an email
- Replying “STOP” to a message
- Contacting us at sales@consortfrozenfoods.co.uk
Marketing channels may include email, SMS, WhatsApp messages, and telephone calls.
Opting out of marketing does not affect essential service communications (such as order updates or delivery notifications).
7. Customer Service and Feedback
As part of our legitimate business interests, we may contact you to:
- Discuss your account or recent orders
- Request feedback about your experience
- Resolve customer service issues
These communications are intended to maintain and improve the service we provide.
8. Digital Communication Platforms
We use trusted systems to manage our business communications and marketing:
- HubSpot CRM & Marketing Automation – for storing contact information, order history, and marketing preferences.
- WhatsApp Business – for quick, secure communications with customers and suppliers.
- Microsoft 365 – for internal communication and document storage.
These platforms may store personal data in the UK, EEA, or other regions that meet equivalent protection standards. All third-party providers are bound by strict data protection agreements.
We do not sell or rent personal data to any third parties.
9. Cookies and Tracking Technologies
Our website and HubSpot landing pages use cookies to:
- Enable essential website functions
- Analyse traffic and usage patterns
- Measure marketing effectiveness
You can manage cookie preferences using our cookie banner or through your browser settings.
For more information, visit www.allaboutcookies.org.
10. Profiling and Analytics
We may analyse purchase history, engagement data, and website activity to tailor our communications and improve relevance.
For example, we might send you promotions related to the products you regularly order.
This is known as profiling, but we do not make automated decisions that have a legal or significant impact on you.
You can request not to be included in profiling activities by emailing sales@consortfrozenfoods.co.uk.
11. Data Security
We have put in place appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, or loss.
Only authorised employees and trusted service providers have access to your information, and all are required to keep it confidential.
In the unlikely event of a data breach, we will notify you and the ICO where legally required.
12. Data Retention
We will retain your personal data only as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal, accounting, or tax obligations
- Maintain accurate records of transactions
Typically, customer and supplier data is retained for up to seven years after the last transaction.
13. Your Legal Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (where legally possible)
- Object to or restrict processing
- Request data portability (transfer to you or another provider)
- Withdraw consent at any time (where consent was the legal basis)
You can exercise these rights by contacting sales@consortfrozenfoods.co.uk.
There is no fee to make a request unless it is clearly unfounded, repetitive, or excessive.
14. Data Sharing and Third Parties
We may share your personal data with:
- Couriers and logistics partners to deliver goods
- IT, cloud storage, and marketing service providers
- Professional advisers (e.g. accountants, insurers, legal teams)
- Payment processors and financial institutions
- Regulatory bodies, HMRC, or law enforcement (where legally required)
All third parties are required to maintain appropriate security and only process data for authorised purposes.
15. International Data Transfers
Where our systems or partners operate outside the UK/EEA, we ensure that adequate safeguards (such as UK-approved Standard Contractual Clauses) are in place to protect your data.
16. Links to Other Websites
Our website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies when visiting third-party sites.
17. Updates to This Policy
This policy was last updated in October 2025.
We may update it periodically to reflect legal or operational changes. The latest version will always be available on our website:
www.consortfrozenfoods.co.uk/privacy-policy
18. Website Disclaimer
The information provided on our website is for general information only. We endeavour to keep content accurate and up to date, but we make no warranties or representations about its completeness or reliability.
We are not liable for any loss or damage arising from use of this website or linked sites.
