FINDUS UK – A MESSAGE TO OUR CUSTOMERS
At Findus UK our first priority is our customers and providing quality products they can trust. But we know that many of you have been concerned by the news this week that tests have shown that some of our Findus Beef Lasagne products have been found to contain horsemeat.
We understand your concerns, we are sorry that we have let you down and we want you to know the facts.
On Monday 4th February 2013 we undertook a full product withdrawal of our Findus Beef Lasagne whilst we investigated.
Findus UK had extensive DNA testing completed by leading independent experts.
On Wednesday 6th February these tests confirmed that horsemeat was present in a number of samples and this information was shared with the Food Standards
The affected product is:
• Findus Beef Lasagne – 320g
• Findus Beef Lasagne – 360g
(barcodes 5050093306119 and 5050093307345)
• Findus Beef Lasagne – 500g
We do not believe this is a food safety issue but as a precaution, we are asking customers who may have already bought Findus Beef Lasagne (identified on packaging with the barcodes above) to contact our Consumer Care Line on our UK Freephone number 0800 132584 (or if you are calling from the Republic of Ireland 01800 800500) for advice and to receive a full refund.
Alternatively, you can email firstname.lastname@example.org.
All other Findus beef products have been tested and are not affected.
We are acting to make sure this cannot happen again.
For any further press queries please contact the Findus Press Office on 0207 300 6276.